Cypress Cares

New Quick Start course is perfect prescription for healthcare services provider

On-site massages and a generous incentive program are just a couple examples that Duluth-based Cypress Care recognizes that taking care of its workforce is the first part of taking care of business.

The seven-year-old healthcare services provider recently partnered with Quick Start to develop customized training designed to enhance their employees’ skills and professionalism.

“If our employees are properly trained and feel valued, they’re going to provide exceptional customer service to our clients,” says Cynthia Gore, Cypress Care vice president of human resources. “In turn, our customers will remain loyal, and revenue opportunities will increase.”

After conducting a project study to analyze Cypress Care’s unique business model, the Quick Start team and the company’s experts created an innovative course to help the Cypress Care team step up to the next level in professionalism, while maintaining the employee-centered culture that is the company’s hallmark.

“We’ve appreciated Quick Start’s flexibility in helping us achieve our goals,” Gore adds. “From designing a new course around our needs to helping us design the perfect curriculum for our employees, Quick Start has been there for us.”

Since 2006, Cypress Care has taken on two expansions — both Quick Start projects. The new, custom-designed Business Success Skills class was a centerpiece in both.

“The class focuses on the professionalism required in the workplace in areas like positive image, business ethics and writing skills,” says Nancy Franklin, Quick Start training coordinator. “Participants get a chance to assess their personal image and create their own professional development plan.”

In addition to Business Success Skills, Quick Start has provided Cypress Care employees with job-specific skills in customer service, telephone etiquette and managing difficult situations, as well as an orientation to the company and professional development classes in computer skills and leadership.

But of course, at Cypress Care, the acid test is employee reaction to the training. And that’s been overwhelmingly positive.

“We’ve done an employee survey for the past two years,” says Gore, “And with the Quick Start program, we’re getting feedback that says, ‘Thank you for the training; the training is great, can we get more of it?’”

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